📜 Terms & Conditions of Use

1. Introduction

Welcome to www.generox.in (“Website”). These Terms & Conditions govern your use of this Website and the purchase of products from Generox. By accessing this Website or placing an order, you agree to be legally bound by these Terms & Conditions. If you do not agree, please do not use this Website.

2. Eligibility

By using this Website, you confirm that you are at least 18 years of age or using the Website under the supervision of a parent or legal guardian. We reserve the right to refuse service if eligibility criteria are not met.

3. Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and all activities under your account. You must provide accurate and complete information. We reserve the right to suspend or terminate accounts in case of misuse.

4. Product Information & Pricing

We make every effort to display accurate product descriptions, specifications, and pricing. However, prices are subject to change without prior notice. We reserve the right to cancel orders due to pricing errors. Product images are for representation purposes only.

5. Order Acceptance & Cancellation

Your order is considered confirmed only after successful payment or COD confirmation. We reserve the right to cancel orders due to stock unavailability, suspicious activity, or fraudulent transactions. If payment has been made, refunds will be processed as per our Refund Policy.

6. Cash on Delivery (COD) Policy

For COD orders, customers must provide correct contact details and may be required to confirm orders telephonically. Repeated refusal of COD orders may lead to account restrictions. Return-to-Origin (RTO) charges may be recovered in case of intentional refusal.

7. Shipping & Delivery

Delivery timelines are estimates and may vary based on location and courier services. We are not liable for delays caused by natural disasters, government restrictions, courier operational delays, or force majeure events. Detailed terms are available in our Delivery Policy.

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy. Customers must raise return requests within the specified time and provide proof if the product is damaged or defective. Refund timelines depend on payment mode and bank processing.

9. Intellectual Property

All content on this Website including the brand name Generox, logos, images, text, and graphics are protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Prohibited Activities

Users agree not to use the Website for unlawful purposes, attempt to hack or disrupt the Website, post false reviews, or misuse the return and refund system. Violation may result in legal action.

11. Limitation of Liability

Generox shall not be liable for indirect or consequential damages, loss caused by misuse of products, or technical website errors. Maximum liability shall not exceed the amount paid for the product.

12. Indemnification

You agree to indemnify and hold harmless Generox from any claims, damages, or expenses arising from your misuse of the Website or violation of these Terms.

13. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Delhi.

14. Modification of Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the Website after changes constitutes acceptance of revised terms.

15. Contact Information

For any questions regarding these Terms & Conditions:
Email: care@generox.in
Phone / WhatsApp: +91-9319535653